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Are you a traveller?

The FAQ section provides many answers to questions you might have.

If your question is still not answered after consulting the FAQs you need to contact either the homeowner or DirectStay.

Contact the homeowner when you have already made a booking and want to:
- Arrange an early check-in or late check-out
- Change your booking details such as check-in date or number of guests
- Change your arrival time

The contact details of the homeowner can be found in the booking confirmation.

Send an email to info@directstay.com when:
 - You have a question about the accommodation
 - You have not received the booking confirmation
 - You are not able to book
 - You have a complaint

Are you a homeowner?

For any questions:
 - Consult the help section in your owner’s account
 - Send an email to info@directstay.com

DirectStay.com
Address: Basepoint Business Centre,
Enterprise Close, Christchurch, BH23 6NX England

Amsterdam Telephone Number: +31 68 26 777 25