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Info for travellers

DirectStay is a booking system providing confirmed bookings for accommodation throughout Europe. Travellers from around the world looking for the local experience book at DirectStay; whether it's for business or pleasure.

The booking system has offered holiday accommodation since 2007; it began in Amsterdam and is now offering accommodation in several European cities!


How does it work?

You can book any available accommodation in a few easy steps.

- Find available accommodation on the homepage
- Reserve the accommodation by paying a down payment
- Receive a booking confirmation via email within 24 hours (which will include the owner's contact details, check-in instructions and directions)
- Call the owner 30 minutes before arrival so that they can welcome you at the accommodation
- Enjoy your stay & leave a review on DirectStay.com


The benefits

Booking your accommodation through DirectStay offers you the following benefits:

- Book directly with the homeowner
- Booking is easy
- Secure payment
- Reliable booking; the owner only receives your payment after you arrive at the accommodation


DirectStay  -  Easy to book!



Frequently Asked Questions


Ten most Frequently Asked Questions

 
1. How do I make a booking?

 You can book any available accommodation in a few easy steps.
- Find available accommodation on the homepage
- Reserve the accommodation by paying a down payment
- Receive a booking confirmation by email within 24 hours (which will include the owner's contact details, check-in instructions and directions)
- Contact the owner by phone 30 minutes before arrival so the owner can welcome you at the accommodation

2. How do I get the keys?


You will receive the keys from the accommodation manager upon arrival. Make sure you contact the manager by phone 30 minutes before arrival. If you haven’t made a full payment in advance you need to pay the outstanding balance plus a security deposit upon arrival in exchange for your keys.
Some accommodation has electronic door locks. Your booking confirmation provides information on whether you need a key or a door code to enter the premises.

3. Where do I find the address of the accommodation?

After you make a booking the address is given in the booking confirmation. If you haven’t booked yet then the map on the accommodation page provides you with the exact location.

4. Should I bring my own bed linen and towels to the apartment?

Check the accommodation features to see if bed linen and/or towels are provided. You can also select “More search options’ on the search page to filter the available accommodation and see which ones provide bed linen and towels.

5. Is a baby cot provided?


Check the accommodation features to see if a baby cot is provided.
You can also select “More search options’ on the search page to filter the available accommodation and see which ones provide a baby cot. After booking, it’s recommended to contact the owner to re-confirm that you need the baby cot.

6. May I smoke inside the apartment?

If smoking is allowed it is stated on the accommodation page.
You can also use the filter "smoking" when searching for available accommodation.
Check the accommodation features to see if smoking is allowed. You can also select “More search options’ on the search page to filter the available accommodation and see which ones allow smoking.

7. Where can I park my car?

Check the accommodation features to see if private parking is possible.
You can also select “More search options’ on the search page to filter the available accommodation and see which ones provide private parking. Most accommodation does not provide private parking.
Further parking information can be found online:
- Amsterdam
- Berlin
- Extra info Berlin


8. Can we have an early check-in or check-out?

Contact the owner to request an early check-in or check-out. The owner's contact details are provided in the booking confirmation.
Standard check-in and out times are given on the accommodation page.

9. How do I change my booking details?


To make changes to a confirmed booking, e.g. number of guests, arrival time, arrival date, you must contact the owner. You can find the owner’s contact information in the booking confirmation.

10. How are accommodation prices calculated?

The rental price is based on the length of stay and the number of guests staying at accommodation. Staying with more people might decrease the price per person per night.

 

Bookings and Payments

 
11. Where can I find my booking confirmation?

You will receive your booking confirmation by email. If you didn’t receive it, contact DirectStay immediately.
Check your ‘Spam’ folder or ‘Junk email’ folder to make sure that the email hasn’t been sent there.

12. How do I pay the rent?

The rent is to be paid in advance or in cash upon arrival. This is different for each accommodation and specified during the booking process.
If the rent is to be paid in advance, it is due 90 days before arrival.
If the rent is to be paid in cash upon arrival, it needs to be paid when receiving the keys.

13. How do I pay the security deposit?

The security deposit is to be paid in advance or in cash upon arrival. This is different for each accommodation and specified during the booking process.
If the security deposit is to be paid in advance it is due 90 days before arrival.
If the security deposit is to be paid in cash upon arrival, it needs to be paid when receiving the keys.

14. How do I get the security deposit refunded?

When there’s no damage the following applies:
- If paid in cash, it will be refunded at check-out.
- If paid in advance by PayPal or bank transfer, it will be refunded to your account 72 hours after check-out.

When there’s damage the following applies:
- If paid in cash, you need to settle the damage with the owner before check out.
- If paid in advance by PayPal, credit card or bank transfer, contact
info@directstay.com within 24 hours after check-out. It will be transferred to the owner in full if you or the owner report any damage. You need to settle the damage with the owner directly.

15. What do I need to do if there is any damage?


In case of any damage always first notify the Owner and send an email to
info@directstay.com before you check-out.
If you paid the security deposit in cash upon arrival you need to settle the damage with the owner before you check-out.
If the security deposit has been paid in advance, by PayPal, credit card or bank transfer, the full security deposit will be sent to the owner first. Settle the damage before check-out with the owner so you can receive a partial refund from the owner afterwards. Of course, this only applies if the damage is less than the security deposit.

16. Where do I find the total price?

You will see the total price on Directstay.com once you have provided your booking details.

17. How can I get an invoice?

You can contact
DirectStay to request an invoice for all payments sent through DirectStay. For an invoice covering any payments made on arrival you need to contact the owner.

18. Is there a cleaning fee?

Most accommodation does charge you a one-off cleaning fee. This information is specified while you book and in your booking details.

19. Are there any additional costs?

All costs are shown while you book and in your booking details.
There are no hidden costs!

20. Can I pay the total rent in advance?


Some accommodation can be paid for in advance others need to be paid in cash upon arrival. The conditions are specified for each accommodation while you book.
 


Accommodation & Contact Information



21. Can I bring pets to the accommodation?


Check the accommodation features to see if pets are allowed.
You can also select “More search options’ on the search page to filter the available accommodation and see which ones allow pets.

22. How do I know if there is a lift?

Check the accommodation features to see if an elevator is present.
You can also select “More search options’ on the search page to filter the available accommodation and see which ones have lift.

23. Is the accommodation wheelchair accessible?

Check the features to see if the accommodation is wheelchair accessible.
You can also select “More search options’ on the search page to filter the available accommodation and see which ones are wheelchair accessible.

24. How can I contact the owner of my accommodation?

You can find the owner's contact details in the booking confirmation, which you will receive via email.

25. How can I contact DirectStay?


The best way to contact DirectStay is via email at
info@directstay.com

26. Where can I check the availability of accommodation?


On the accommodation page, start filling out your arrival and departure dates and the availability calendar will show you whether the accommodation is available on specific dates. Any dates marked in red mean that the accommodation has already been booked.
Alternatively, you can do an availability search on the homepage to search for any available accommodation in the preferred time period.



Check-in and Check-out



27. How do I check-in?

Contact the owner by phone 30 minutes before arrival so they can welcome you at the accommodation. The address of the accommodation and owner's contact details are provided in the booking confirmation. Contact
DirectStay if the owner cannot be reached by phone.

28. How do I check out?

Arrange a checkout time with the owner on arrival. Contact
DirectStay if the owner did not meet you at the agreed checkout time.

29. Can we leave our luggage before check-in or after check-out?

Contact the owner to check if this is possible.



Booking Changes and Cancellations

30. How do I change my booking details?


If you wish to make changes to a confirmed booking, e.g. number of guests, arrival time, arrival date, you must contact the owner directly. DirectStay cannot arrange these changes. You can find the owner’s contact information in the booking confirmation.

31. How do I change my arrival time?


Contact the owner to notify them of your arrival time.

32. How do I cancel my booking?

Send an email to info@directstay.com to cancel any confirmed booking.
Once the cancellation is confirmed, the following policy applies:
- Cancellation up to 31 days prior to the scheduled check-in date: full refund of fees paid, except down payment;
- Cancellation between 30 and 11 days prior to the scheduled check-in date: 50% refund of fees paid, except down payment;
- Cancellation within 10 days prior to the scheduled check-in date: no refund;
- For cancellations after scheduled check-in: no refund;
- Down payments will not be refunded.