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Privacy Policy

DirectStay collects personal information about you through your use of our website (the Website), including registration details and information relating to your use of the Website and the content you access. The Privacy Policy applies to all users of the Website (e.g. travelers, guests, owners, agents, advertisers, etc.). Unless we explain otherwise in this policy, the words and phrases used in this policy have the same meaning as in the general terms and conditions (the Terms) and the Owner Terms. We use information collected about you only as permitted in this Privacy Policy. The Website may contain links to affiliate or third parties' websites. DirectStay is not responsible for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those website. This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By using the Website, you expressly agree and accept this privacy policy. Please do not use the Website if you do not agree to this privacy policy. If you have any queries or comments about the policy or our use of your personal information, please get in touch with us by emailing us at or writing to Postbus 14695, 1001 LD, Amsterdam, The Netherlands. When you visit, register or use the services on our Website, you may be asked to provide certain information about yourself, including your name and your contact details. Advertisers (e.g. Owners) can update their information and change settings on their advertisement page once signed in. We may collect information about your use of the Website as well as information about you from the emails or letters sent to you. We may collect information about your property, the accommodations and the type of accommodation you wish to rent. Where you use PayPal or another payment solution offered through the Website, you agree that we may share data about you with PayPal/the other provider and vice versa in order to facilitate or assess your use of the online payment platform or for other internal purposes. Such data may include details of enquiries, bookings, transactions, refunds, chargebacks or other claims or events relating to advertisements and/or payments.

How we use your information

Our primary purpose in collecting your personal data is to provide you with the services you requested and those, which we believe will optimize your use of the Website. You agree that DirectStay may use this personal information to assist us to provide the services to you, for internal research purposes, to verify your identity, for promoting and marketing and for any other use that you authorize. In general, we use the information we collect about you to help you and our advertisers and/or owners of accommodations (Advertisers) provide accommodation solutions to users of the Website, provide information services to relevant third parties, improve the features and services we offer and support our own marketing and promotion efforts. We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement. Your information will enable us to provide you with access to all parts of the Website and to supply the services and features that you have requested. We may aggregate the information to identify patterns, which we can use in our marketing and to help us develop, administer, support and improve our services and features. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services. Further, where you have consented, we might also use your information to email you with details about any other products or services, which we offer which may be of interest to you. If you change your mind about being contacted in the future, please email us at: We may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If you change your mind about being contacted by these third parties in the future, please email us: Non-registered and registered users of the Website can request we provide them with a copy of the personally identifiable information we hold via email. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date. We may charge a small administration fee to cover the data search, preparation and delivery.


Cookies are small pieces of information that are stored on the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of the Website and other websites. Like many websites, we use cookies to collate statistics about site traffic, sales and other commercial information to enable us to personalise your visits to the Website, simplify the signing-in procedure, keep track of your preferences and to track the usage of the Website. We may pass this onto third parties to assist us in improving the services we provide to you. We also use demographic information to tailor the Website and we share that information with third parties so that they can build up a better picture of our customer base and general consumer trends.

Log Files

Like all websites, our servers automatically record "log files" containing information about the volume and characteristics of the Website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how the Website is used, which help us to monitor and improve the service. We cannot identify you from your log files alone.

Security Procedures

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. The information we collect or record may be encrypted on back-up files and stored securely away from our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. We will retain your information for a reasonable period or for as long as is required by law.

Sharing information

We reserve the right to use and share information concerning our advertisers, including your IP address, with law enforcement authorities and/or other companies in the same industry as DirectStay, for the purpose of fraud prevention and to disclose your information to any new owner or partner should we enter into a sale/merger with another business entity. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may use your data, or permit selected third parties to use your data, to provide you with information about goods and services, which may be of interest to you and they or we may contact you about these by post, telephone or email. If you do not want us to use your data in this way, or to pass your details onto third parties for marketing purposes, please let us know:


We may change our privacy policy from time to time as we add new services or in response to changes in the law or our commercial arrangements. Any changes to our policy will be posted on this page.